Dear Reader



The Management of KDB Bank Uzbekistan JSC conducts this poll in order to further improve the quality of services rendered by the Bank departments. The poll is conducted anonymously so you do not need to show your name. Your opinions will be looked through in consolidated manner and will serve to work out proposals to enhance the bank activities. We hope for your honest responses that would contribute to further improvement of quality services.

Do you like our website?

Do you recommend "KDB Bank" to your friends?

How long have you been a client of "KDB Bank"?

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz

Please give the following information about yourself:

Age

1. How do you evaluate the bank’s activity?

2. To which of the following is the Bank’s reputation more related?

3. In your opinion how far are the clients satisfied with the bank services?

4. In your opinion which aspects of account opening, account maintenance, and account settlement satisfy the clients more?

5. In your opinion which aspects of account opening, account maintenance, and account settlement do not satisfy the clients?

6. Are you satisfied with the Bank’s activity on issuing consumer, mortgage, education, and other loans?

7. Which aspects of issuing: consumer, mortgage, education, and other loans by the Bank are the most satisfactory?

8. Which aspects of consumer, mortgage, education, and other loans in the Bank are the clients not satisfied with?

9. Does the bank have groundless restrictions while obtaining cash through plastic cards and saving accounts, while converting national currency into foreign currency, and while purchasing securities of the bank?

10. What kind of complaints to higher bodies do you think are effective?

11. What is your opinion regarding helpline (trust phones) of the bank?

12. Which sphere do you think is more prone to corruption in performing bank transactions?

13. Please specify your proposals for further improvement of the Bank activity and the quality of the services rendered by the Bank:

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz

1. KDB Bank Uzbekistan staff have the required skills and knowledge about the bank’s products and services

2. KDB Bank Uzbekistan staff are friendly and behave in a polite manner when dealing with your request

3. KDB Bank Uzbekistan staff are willing to listen and respond to your needs on time

4. Generally, I am satisfied with the KDB Bank Uzbekistan’s staff

5. KDB Bank Uzbekistan overall appearance is neat and orderly

6. KDB Bank Uzbekistan has sufficient and comfortable seating arrangements

7. KDB Bank Uzbekistan has sufficient staff - Customer Representatives & Tellers for your needs

8. KDB Bank Uzbekistan’s Head Office and the Branches have convenient working hours and are located at convenient locations to serve you

9. How would you rate ease of access and the usefulness of KDB Bank Uzbekistan online banking (Internet Banking) / mobile application (Multipay)?

10. In general, are you satisfied with the number of services offered on KDB Bank Uzbekistan online banking platforms?

11. Are the calls answered promptly by KDB Bank Uzbekistan call center person?

12. Is KDB Bank Uzbekistan call center staff knowledgeable and have a friendly and professional attitude?

13. KDB Bank Uzbekistan’s staff are genuinely interested in assisting me and resolving my complaint

14. Are you satisfied with the solution provided by the assisting KDB Bank Uzbekistan’s staff?

15. Are you satisfied with the KDB Bank Uzbekistan products & services catered?

16. How would you rate KDB Bank Uzbekistan products & services?

17. Which is the most preferred product or service provided by KDB Bank Uzbekistan?

18. How would you rate the KDB Bank Uzbekistan’s Relationship Managers on knowledge & skill of products & services provided by our bank?

19. Would you recommend KDB Bank Uzbekistan as a preferred banking choice to your colleagues / Friends/ Family Members?

20. Overall, I am very satisfied with the service quality provided by KDB Bank Uzbekistan

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz